State Farm® Insurance Agent John Hoffman
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Becky Brann
November 13, 2024
"Great people to work with."
Kazadi Mathieu
November 4, 2024
"Very bad customer service. Just keep raising prices on the car insurance for no reason. Really hate it. Just looking for different insurance companies ASP."
"Mr. Mathieu, I am aware on two separate occasions that my staff did try to assist you when you contacted my office, and you would not allow them to provide you any assistance and also, they informed me that you became abuse and rude. They do also have instructions from me to end calls when someone is using abusive and foul language toward them. If you would like to discuss this issue further, you are welcome to contact my office and only speak with me. Regards, John"
Jeffrey Shepard PhD
October 31, 2024
"When "life" happens, you have an accident /loss, or just need to talk to a real person (that are all local and human) you want to have John Hoffman's agency having your back! We moved all our insurance over to them after having issues with our previous provider and couldn't be happier. Misty is so helpful as well as the rest of the staff. I am never switching!"
"Jeffrey, thank you for your kind response and I am so happy that Misty took great care of you along with the rest of my team. It is an honor to serve you and your family, and we look forward to taking care of your insurance needs in the future. Thanks again John"
Jerry Sigl
October 30, 2024
"Misty was very nice and understand, very pleasant and accommodating. great job."
"Jerry, thank you so much for the 5-star review and I am especially happy that you had a great experience with our team member Misty. It is always great to hear about the wonderful job my team does in taking care of our policy holders. My many thanks for your trust and support in taking care of your insurance needs. John"
Bob Schultz
September 26, 2024
"John and Misty are great. They took time to explain our policies and how the changes we made will impact us. Real good people."
"Thank you for the great review, Bob! We're so glad to hear that Misty and I were able to provide clear explanations and help with your policies. We’re always here to make sure you feel confident and well taken care of! -John"
Jim Neal
August 7, 2024
"Very friendly and very professional. She was easy to work with."
"Jim, thank you so much for your kind words and I am absolutely pleased that you were happy with our service. Thank you so much for the opportunity to serve you!! "
Marie Lancaster
April 24, 2024
"Anita handled my request for renters insurance in an efficient, knowledgeable, timely manner. I would certainly give her high marks. I have been a client of State Farm for years, formerly with Glenn Terry, and I highly recommend them"
"Marie, thank you for the wonderful review! It’s great hearing that Anita exceeded your expectations with her efficient and knowledgeable handling of your renters insurance. At State Farm, we strive to provide our customers with top-notch service, and it's feedback like yours that truly makes our day. We appreciate your long-standing loyalty to the company and are so glad you’ve continued to choose us for your insurance needs. Your recommendation means the world to us, and we’ll be sure to share your praises with Anita! - John"
Dave Carpenter
April 19, 2024
"I've been with John Hoffman at State Farm in Independence for many years now and I'm here to say that he is an excellent agent who represents his agency very well. John Hoffman goes above and beyond what a normal agent would do. I would have to say he's the best in the state of Kentucky. He's very quick and efficient when an accident or other problem arises. If you need an insurance company and agent go to John Hoffman at State Farm. I highly recommend him!"
" Thank you so much for your kind words, Dave! It's a pleasure serving you and making sure you feel confident and supported with your coverage. I'm here to help anytime you need, whether it's speeding things up after an accident or just answering any questions you might have. Your confidence in me and in State Farm means everything. If you or your friends ever need anything, don't hesitate to reach out. Thanks again for being such a fantastic member of our community! - John "
Edith Ashworth
April 18, 2024
"Both John and Grace were so helpful. Grace had all my paper work emailed to be within an hour with a follow up call."
"Thank you so much for your kind words, Edith! It was a pleasure assisting you, and I'm glad to hear you were happy with how quickly we managed everything. Grace and I are here to help, so don't hesitate to get in touch if you need anything else in the future. Your support is truly appreciated! - John"
Samantha Howell
April 18, 2024
"Grace called within minutes of my online request for a quote. She was super friendly and helpful."
"Thank you for the wonderful review, Samantha! We're so glad to hear that Grace was able to assist you so promptly and provide the friendly, helpful service we strive for. Your feedback is greatly appreciated as it helps us continue to improve and deliver exceptional service to all our customers. Thank you for considering us for your insurance needs, and we look forward to serving you in the future! - John"
Lori Whiteker
April 4, 2024
"Grace was an amazing help for me in getting back to me quickly, answering my questions, and helping make the switch to State Farm Auto!"
"Thank you, Lori, for sharing your positive experience! We're thrilled to hear that Grace provided you with amazing assistance, prompt responses, and helpful guidance during your transition to State Farm. At John Hoffman State Farm, we strive to offer excellent service, and we're delighted that Grace could make your switch a smooth one. We appreciate your trust in us and look forward to serving you further. - John Hoffman"
Gary Allen
April 3, 2024
"Grace was super helpful and has a ton of experience. She was there to answer every question I had from start to finish and saved me a lot of money. I am excited to be a part of John Hoffman State Farm."
"Gary, thank you for sharing your wonderful experience with Grace and the team at our State Farm office! We're happy to hear about the outstanding service you received and how Grace was able to guide you through the process with her knowledge, making sure that all your questions were answered. Welcome to the family! We're excited to have you with us and look forward to continuing to serve you with the same dedication and support in the future. - John"
Patrick Lynch
March 21, 2024
"John Hoffman and his staff have been a refreshing change to what we unfortunately have become used to with respect to client service expectations. John has been nothing but completely attentive to all of our insurance needs, and is extremely accessible and responsive whether there an issue arises, or whether we just have general inquiries. Recently, John even helped us navigate through a situation with a third party insurance company, as he wanted to ensure we were informed of our options and were able to achieve the best outcome for our family. It goes without saying, but I would highly recommend John Hoffman and his great staff to anyone!"
"Thank you so much for your amazing review, Patrick! It's incredibly rewarding to hear that we've exceeded your expectations and provided you with top-notch service. At our State Farm office, we pride ourselves on being there for our customers each step of the way, whether it's addressing inquiries or navigating through tricky situations. Your happiness and confidence in your plans are our top priorities, and we're thrilled to have had the opportunity to assist you and your family. Thank you for recommending us – we truly appreciate your support. Here's to many more years of serving you with excellence! - John"
Brandi Freeman
March 19, 2024
"Have been with John Hoffman-State Farm for quite sometime, my late mother Melinda recommended them. She was not wrong, they are extremely kind, helpful and sincere in helping and really caring for their customers, when she passed you could tell their condolences were sincere. I highly recommend John Hoffman State Farm for so many reasons. You will not be disappointed!! I would also like to add-I too had to use their road side assistance for my car just needing a simple jump, although JH State Farm contracts out-they did not disappoint with whom provided my car a jump!! They were here within 45 minutes, professional and were able to get me to work still relatively on time!! Sincerely, Brandi Freeman"
"Brandi, thank you for sharing your heartwarming experience with us! We strive to be there for our community, providing not just insurance, but assurance and a helping hand whenever needed. We're touched to hear about the positive impact of our team, especially during your moments of need. Your experience with us reflects the legacy of care and support your mother, Melinda, believed in. It's an honor to continue that tradition with you, especially in moments as simple yet significant as getting your car ready for the day ahead. We're thrilled to know our roadside assistance service was able to spring into action and make sure that your day went on as smoothly as possible. Thank you for choosing us and for recommending our services. We look forward to continuing to serve you with the same sincerity and kindness that you've so kindly highlighted. - John"
Dava Musick
March 11, 2024
"I have been a loyal State Farm customer for approx 30 years. I am now in the process of switching insurance providers. In my opinion, Mr. Hoffman and his team, while very polite, did not provide me with acceptable customer service. State Farm’s premiums are usually higher than most other providers. I was content paying those premiums for years, because of the high level of customer service that my long time agent provided. I’m still paying high premiums, but the customer service has been in serious decline for the last 3-4 years. At first I noticed it with things like roadside assistance, not really agent customer service. It would take hours and hours for roadside assistance. Now the issue isn’t just with things like roadside assistance. State Farm is currently cancelling one of my policies ( that has a 3 year accident free discount), because they can’t legally cancel our “auto renew-policy” that has had claims filed against it. As my agent, Mr. Hoffman called me in January to say he would “file an appeal” and he felt like the appeal would be successful, given the policy was less than a year away from a 6 year accident free discount and the fact I had been a State Farm customer for so long. He said that policies were cancelled through an automated process and weren’t usually looked at by an actual employee unless there was an appeal filed. After more than 30 days I called Mr. Hoffmann’s office twice the same week to get a status update on the appeal. I was told it was “still in process”, by Mr. Hoffman’s staff. Finally on that Saturday, Mr. Hoffman called me and admittedly had not even filed the appeal, noted my account , or even really remembered our 30+ minute conversation about the appeal. He then supposedly filed an appeal that same Saturday and I received a call from his office Monday morning (48 hours later) saying the appeal was denied. Per Mr. Hoffman I’m not permitted to see the appeal or the denial. His staff member told me that my appeal was still being processed, when in fact at that point, Mr. Hoffman had never filed the appeal. That was my personal experience with John Hoffman State Farm. I expect much more from an insurance agent that profits from my premiums."
"Dava, I want to start by expressing my sincere apologies for the frustration and inconvenience you've experienced. It is deeply concerning to hear about your dissatisfaction, especially considering your loyalty to State Farm for approximately 30 years. We made every attempt to prevent your policy for being non-renewed, however these decisions are not made at the local level and we do not want nor like to lose any customers or policies. I thank you for your past patronage and wish you the best. -John "
William Wheeler
February 21, 2024
"I’ve been a customer of State Farm for decades and all they keep doing is boosting their prices. Now they hiked up my home owner insurance because they way over appraised my house. Looking for a new company ASAP!"
"We're sorry to hear about your experience, William. Your feedback is important to us, and we'd like to address your concerns. Please contact our office so we can discuss your situation and work towards a resolution. We value your long-term loyalty and are here to assist you with questions. - John"
Supraboat20ssv
January 30, 2024
"Very helpful from my transition from Allstate to State Farm"
"Greg! Big thanks for the awesome five-star review! We're honored to have been a helpful part of your transition to State Farm. If you ever need anything or just want to chat about insurance, we're here for you. Cheers to the start of a great journey with us! - John"
Bill Cook
January 2, 2024
"Wonderful customer service from Anita . She handled my claim quickly and was efficient"
"Hi there, Bill! Thank you so much for taking the time to share your positive experience with Anita! We're glad to hear that she provided you with wonderful customer service and efficiently handled your needs. If you ever need assistance in the future, don't hesitate to reach out. We're here to help! -John"
Sean Horsley
December 16, 2023
"Wonderful customer service! Very friendly and helpful when trying to figure out the insurance you need."
"Thank you for your fantastic five-star review, Sean! I’m pleased to hear that you had a wonderful experience with our customer service. Providing friendly and helpful assistance in navigating your insurance needs is our priority. If you ever have more questions or need further assistance, don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you! - John"
Audra
December 5, 2023
"Grace was so helpful and nice to work with, made the task of getting new car insurance better and easy."
"Thank you so much for your kind words, Audra! I'm happy to hear that your experience getting new auto insurance was made better and simpler with Grace's assistance. We take pride in providing excellent service, and it's great to know when we've succeeded. If you ever have more questions or need assistance in the future, feel free to reach out. Safe travels on the road ahead! - John"
cynthia browning
November 13, 2023
"Fast and reliable customer service with questions and claims"
"Thank you for the great review, Cynthia! We're pleased to hear that our customer service met your expectations for speed and reliability. At State Farm, we take pride in being there for you, whether you have questions or need assistance. Your needs are our top priority, and we're here to make sure your insurance experience is smooth. Cheers to more hassle-free moments with State Farm! - John"
Tiffany Stout
November 13, 2023
"Went over and beyond your the best thank you! Had all right answers another reason why we love our State Farm family!"
"Thank you so much for the stellar review, Tiffany! We're glad to hear that we could go above and beyond for you. Delivering helpful tips is what makes us proud to be part of your State Farm family. We appreciate your support and look forward to continuing to exceed your expectations. Cheers to many more years of excellent service together! - John"
Brittany Wischer
November 10, 2023
"Anita is always there to help whenever I need anything and has been very informative on every aspect of my policies. John Hoffmann office has always been welcoming and warm. I enjoy all the cards I get. 🥰"
"Hi, Brittany, thank you for your kind words and you're 5-star review! We're thrilled to hear you had a great experience with our office and that you found our staff friendly and helpful. We appreciate your feedback, and we will be sure to share the good news with Anita. -John"
april bennet
October 30, 2023
"Very helpful and nice"
"April, we’re happy that you found our service very helpful and our team nice! We look forward to continuing to assist you in the future. Feel free to reach out if you ever need anything; we're here to make your experience with us even better! - John"
Steve Hall
October 23, 2023
"Prompt courteous response! Very informative."
"Steve, thank you so much for the kind comments and the 5-star review. Our goal here is to always provide you with wonderful customer service and help educate our policy holders on how we can help. Our sincere thanks for the 5-star review!! John"