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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beverly Thompson

April 23, 2025

5  out of  5
rating by Beverly Thompson
"Misty was the best. She saved me a lot of money when I switched to State Farm. She was very nice and explained everything to me. Great going Misty."
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Madeline Daugherty

April 23, 2025

5  out of  5
rating by Madeline Daugherty
"Misty helped me with my life insurance policy! Very nice and helpful!!"
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Nathaniel Willette

April 22, 2025

5  out of  5
rating by Nathaniel Willette
"Great customer service, very professional and easy to work with. Made a great first impression"
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Sonya Thompson

April 22, 2025

5  out of  5
rating by Sonya Thompson
"Go see my cousin Misty she will give you the best rates possible"
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Ronald Townsend

April 22, 2025

5  out of  5
rating by Ronald Townsend
"10/10 great place to get whatever kind of insurance you need. Misty is phenomenal she helped me and my boyfriend get insurance. First time car owners everything was a breeze plus it was even cheaper than what she quoted."
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Joe

April 22, 2025

5  out of  5
rating by Joe
"Go see my friend MIsty Caudill for your quote.. very helpful, friendly an professional. She will help you with all your needs!!!"
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Gary Sperry

April 1, 2025

5  out of  5
rating by Gary Sperry
"We had the pleasure of working with Nick Smith, who is an exceptional young man. He walked us thru the coverages and discounts on our new policies and guided us to the best coverage selections for us. After everything was finished he was able ro give us more coverage and save us c substantially over our old policy from farm bureau. He takes his time and really knows his stuff. Thanks Nick!"
We responded:
"Thank you, Gary, for your wonderful review! I'm thrilled to hear that Nick provided you with exceptional service and was able to guide you through your coverage options and discounts. It's great to know that he could help you find better coverage while saving you money. We appreciate your trust and are here to assist with any future needs or questions you may have. Don't hesitate to reach out if there's anything more we can do for you. - John"
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Steve Hall

March 27, 2025

5  out of  5
rating by Steve Hall
"John Hoffman at State Farm is an exceptional agent who delivers top-notch service. Everything from insurance needs to investments. He and his team are professional, responsive, and genuinely cares about their clients’ needs. With personalized coverage options and a deep understanding of the community, John ensures peace of mind for all his customers. Highly recommend!"
We responded:
"Thank you, Steve, for your wonderful review! I'm delighted to hear that you find our service valuable and that our team has been able to meet your insurance needs. We take pride in providing personalized coverage options and understanding our community's needs. Your recommendation means a lot to us. If there's anything more we can do for you, please feel free to reach out. - John"
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Rebecca Rouse

January 16, 2025

5  out of  5
rating by Rebecca Rouse
"Everyone who i have had to deal with at this office has been more then helpful and always there to help in any way they can."
We responded:
"Rebecca, thank you so much for your 5-star review! We so appreciate your business and review. If we can do anything to help you, please let us know. John"
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Jonathan Evans

January 10, 2025

5  out of  5
rating by Jonathan Evans
"Very helpful!"
We responded:
"Jonathan, thank you for the great review! We’re so glad we could be helpful. Don’t hesitate to reach out if there’s anything more, we can do for you. -John"
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Dennis Ashworth

December 21, 2024

5  out of  5
rating by Dennis Ashworth
"Great agency that has far exceeded my expectations. John and his team care about you and your needs with professional assessments and constant communication as to your situation. Special shout out to Barbra who took care of all my requests"
We responded:
"Thank you so much for your 5-star review and special recognition of our team member Barbara. We are thrilled to hear that you experienced the high level of service we promise to our policyholders. Your kind words mean a lot to us, and we are grateful for the opportunity to serve you. #JohnHoffmanStateFarm. "
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Melinda Hartley

December 11, 2024

5  out of  5
rating by Melinda Hartley
"Fabulous!!!!"
We responded:
"Melinda, Thank YOU so much for your fabulous 5 star we review. We strive very hard to provide the best service to take care of people just like you. My many thanks again!!"
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Becky Brann

November 13, 2024

5  out of  5
rating by Becky Brann
"Great people to work with."
We responded:
"Thank you, Becky! We truly appreciate your kind words and are glad to hear you enjoy working with our team. We're always here to help with your State Farm insurance needs! -John"
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Kazadi Mathieu

November 4, 2024

1  out of  5
rating by Kazadi Mathieu
"Very bad customer service. Just keep raising prices on the car insurance for no reason. Really hate it. Just looking for different insurance companies ASP."
We responded:
"Mr. Mathieu, I am aware on two separate occasions that my staff did try to assist you when you contacted my office, and you would not allow them to provide you any assistance and also, they informed me that you became abuse and rude.  They do also have instructions from me to end calls when someone is using abusive and foul language toward them. If you would like to discuss this issue further, you are welcome to contact my office and only speak with me. Regards, John"
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Jeffrey Shepard PhD

October 31, 2024

5  out of  5
rating by Jeffrey Shepard PhD
"When "life" happens, you have an accident /loss, or just need to talk to a real person (that are all local and human) you want to have John Hoffman's agency having your back! We moved all our insurance over to them after having issues with our previous provider and couldn't be happier. Misty is so helpful as well as the rest of the staff. I am never switching!"
We responded:
"Jeffrey, thank you for your kind response and I am so happy that Misty took great care of you along with the rest of my team. It is an honor to serve you and your family, and we look forward to taking care of your insurance needs in the future. Thanks again John"
Profile photo of Jerry Sigl

Jerry Sigl

October 30, 2024

5  out of  5
rating by Jerry Sigl
"Misty was very nice and understand, very pleasant and accommodating. great job."
We responded:
"Jerry, thank you so much for the 5-star review and I am especially happy that you had a great experience with our team member Misty. It is always great to hear about the wonderful job my team does in taking care of our policy holders. My many thanks for your trust and support in taking care of your insurance needs. John"
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Bob Schultz

September 26, 2024

5  out of  5
rating by Bob Schultz
"John and Misty are great. They took time to explain our policies and how the changes we made will impact us. Real good people."
We responded:
"Thank you for the great review, Bob! We're so glad to hear that Misty and I were able to provide clear explanations and help with your policies. We’re always here to make sure you feel confident and well taken care of! -John"
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Jim Neal

August 7, 2024

5  out of  5
rating by Jim Neal
"Very friendly and very professional. She was easy to work with."
We responded:
"Jim, thank you so much for your kind words and I am absolutely pleased that you were happy with our service. Thank you so much for the opportunity to serve you!! "
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Marie Lancaster

April 24, 2024

5  out of  5
rating by Marie Lancaster
"Anita handled my request for renters insurance in an efficient, knowledgeable, timely manner. I would certainly give her high marks. I have been a client of State Farm for years, formerly with Glenn Terry, and I highly recommend them"
We responded:
"Marie, thank you for the wonderful review! It’s great hearing that Anita exceeded your expectations with her efficient and knowledgeable handling of your renters insurance. At State Farm, we strive to provide our customers with top-notch service, and it's feedback like yours that truly makes our day. We appreciate your long-standing loyalty to the company and are so glad you’ve continued to choose us for your insurance needs. Your recommendation means the world to us, and we’ll be sure to share your praises with Anita! - John"
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Dave Carpenter

April 19, 2024

5  out of  5
rating by Dave Carpenter
"I've been with John Hoffman at State Farm in Independence for many years now and I'm here to say that he is an excellent agent who represents his agency very well. John Hoffman goes above and beyond what a normal agent would do. I would have to say he's the best in the state of Kentucky. He's very quick and efficient when an accident or other problem arises. If you need an insurance company and agent go to John Hoffman at State Farm. I highly recommend him!"
We responded:
" Thank you so much for your kind words, Dave! It's a pleasure serving you and making sure you feel confident and supported with your coverage. I'm here to help anytime you need, whether it's speeding things up after an accident or just answering any questions you might have. Your confidence in me and in State Farm means everything. If you or your friends ever need anything, don't hesitate to reach out. Thanks again for being such a fantastic member of our community! - John "
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Edith Ashworth

April 18, 2024

4  out of  5
rating by Edith Ashworth
"Both John and Grace were so helpful. Grace had all my paper work emailed to be within an hour with a follow up call."
We responded:
"Thank you so much for your kind words, Edith! It was a pleasure assisting you, and I'm glad to hear you were happy with how quickly we managed everything. Grace and I are here to help, so don't hesitate to get in touch if you need anything else in the future. Your support is truly appreciated! - John"
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Samantha Howell

April 18, 2024

5  out of  5
rating by Samantha Howell
"Grace called within minutes of my online request for a quote. She was super friendly and helpful."
We responded:
"Thank you for the wonderful review, Samantha! We're so glad to hear that Grace was able to assist you so promptly and provide the friendly, helpful service we strive for. Your feedback is greatly appreciated as it helps us continue to improve and deliver exceptional service to all our customers. Thank you for considering us for your insurance needs, and we look forward to serving you in the future! - John"
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Lori Whiteker

April 4, 2024

5  out of  5
rating by Lori Whiteker
"Grace was an amazing help for me in getting back to me quickly, answering my questions, and helping make the switch to State Farm Auto!"
We responded:
"Thank you, Lori, for sharing your positive experience! We're thrilled to hear that Grace provided you with amazing assistance, prompt responses, and helpful guidance during your transition to State Farm. At John Hoffman State Farm, we strive to offer excellent service, and we're delighted that Grace could make your switch a smooth one. We appreciate your trust in us and look forward to serving you further. - John Hoffman"
Profile photo of Gary Allen

Gary Allen

April 3, 2024

5  out of  5
rating by Gary Allen
"Grace was super helpful and has a ton of experience. She was there to answer every question I had from start to finish and saved me a lot of money. I am excited to be a part of John Hoffman State Farm."
We responded:
"Gary, thank you for sharing your wonderful experience with Grace and the team at our State Farm office! We're happy to hear about the outstanding service you received and how Grace was able to guide you through the process with her knowledge, making sure that all your questions were answered. Welcome to the family! We're excited to have you with us and look forward to continuing to serve you with the same dedication and support in the future. - John"
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Patrick Lynch

March 21, 2024

5  out of  5
rating by Patrick Lynch
"John Hoffman and his staff have been a refreshing change to what we unfortunately have become used to with respect to client service expectations. John has been nothing but completely attentive to all of our insurance needs, and is extremely accessible and responsive whether there an issue arises, or whether we just have general inquiries. Recently, John even helped us navigate through a situation with a third party insurance company, as he wanted to ensure we were informed of our options and were able to achieve the best outcome for our family. It goes without saying, but I would highly recommend John Hoffman and his great staff to anyone!"
We responded:
"Thank you so much for your amazing review, Patrick! It's incredibly rewarding to hear that we've exceeded your expectations and provided you with top-notch service. At our State Farm office, we pride ourselves on being there for our customers each step of the way, whether it's addressing inquiries or navigating through tricky situations. Your happiness and confidence in your plans are our top priorities, and we're thrilled to have had the opportunity to assist you and your family. Thank you for recommending us – we truly appreciate your support. Here's to many more years of serving you with excellence! - John"